Job Interviews

Una entrevista laboral siempre supone un desafío, más aún si no es en nuestro idioma nativo. Compartimos con ustedes una página donde podrán encontrar las preguntas más habituales en una entrevista en inglés, así como sus respuestas. Pueden acceder a ella haciendo click aquí.
¡Esperamos que les resulte útil!

Telephone Challenge

Compartimos un desafío interactivo de la BBC para todos aquellos en practicar habilidades telefónicas dentro de la oficina. Para acceder, click aquí. Esperamos que les resulte útil.

Workshop: 50 formas de mejorar la atención telefónica en inglés

En conjunto con BACCI (Buenos Aires Capacitaciones Coaching Ideas), les ofrecemos un nuevo taller denominado "50 formas de mejorar la atención telefónica en Inglés"

-------------------------------------------------------------------------------- 4 jornadas de 3 horas cada una Comienza el 22 de Octubre de 9:30 a 12:30 hs Fechas de dictado: 22, 24, 29 y 31 de Octubre Horario: 9:30 a 12:30 Presentación de la capacitación: Este taller dinámico de 12 horas le ofrece formas rápidas y fáciles de mejorar su comunicación en estas areas. Con el avenimiento de la tecnología de telefonía digital, la importancia de la atención telefónica y la teleconferencia han cobrado una nueva dimensión. Las habilidades telefónicas son una pieza fundamental para la construcción de un futuro negocio. Muchas de las experiencias que tienen tanto los clientes existentes como los potenciales se basan en el nivel de atención telefónica que reciben. Aquellas personas que puedan usar sus habilidades telefónicas de forma efectiva harán de esa atención un potencial excelente y un gran negocio para su empresa Plan de trabajo - Syllabus: Getting started: Tips para organizar la comunicación a través de objetivos claros Spelling & Numbers: Repaso de herramientas básicas para aclarar información con práctica de tiempo real. AmE vs BrE: Idioms propios de una y otra cultura Answering phone calls: Set de expresiones útiles para responder llamados Making phone calls: Realizar llamados con confianza. Predicción de posibles respuestas Managing difficult situations: Herramientas para contener quejas y reclamos Asking for help and clarification: Tips para solicitar aclaraciones Dirigido a: Aquellas personas que tienen a su cargo la atención de los llamados telefónicos, entrantes y salientes, de la organización. * Responsables de comunicación, ventas y marketing telefónico.  * Asistentes y operadores telefónicos. * Personas que, por su actividad, deban mantener contacto telefónico con los clientes.  * Pequeños y medianos empresarios. * Personal que ocasionalmente lleve a cabo tareas comerciales. * Personas que deseen incorporarse a sectores de la empresa, en la que deban desempeñarse como comunicadores telefónicos. Tools: Booklet, online exercises, real life situations: Variedad de recursos de práctica. Llamadas internacionales de práctica -------------------------------------------------------------------------------- Aranceles: Curso presencial, de 12 horas en cuatro jornadas de 3 horas cada una. Incluye mate y coffee breaks, 1 certificado de asistencia, 1 PowerPoint utilizado en el encuentro Precio: $ 1200 BONIFICACION -20% ABONANDO UNA SEMANA ANTES DE LA JORNADA Argentina:Modalidad de pago: Efectivo, transferencia o depósito bancario, tarjeta de crédito Pueden confirmar su asistencia en el evento de Facebook:  https://www.facebook.com/events/113586472128749/?fref=ts -------------------------------------------------------------------------------- Further English - Broadening Horizons www.furtherenglish.com

Further English in Company en Facebook

10 Reasons for Telephone Skills

Effective telephone communication is vital to the success of your business. Interacting with customers can be a frustrating experience if you don't know the proper telephone etiquette. With a smile on your voice and the right techniques, however, these interactions can be enjoyable and profitable. Learning these skills is easy when you know why they are important

                Keep Customers

1. • Good telephone skills retain customers. People are more likely to do business with you again if your telephone conversations with them are pleasant and helpful. If you provide a frustrating telephone experience, customers are more likely to do business elsewhere.

   Gain New Customers

   • Word of mouth is a powerful form of advertising for your business. If your customer senses that you care about her needs, she will tell her friends about your business; however, she will tell her friends if she senses you don't value her as a customer, and her bad experience will cost you new customers.

   Exceed Expectations

   • You can easily exceed your customer's expectations with good telephone skills. Customers often call a place of business with a problem; they expect a fight. You will catch your customer off guard when you are pleasant, calm and helpful and will create a pleasant impression of your company.

   Avoid Repeat Calls

   • If you hate talking on the phone, the best thing to do is avoid repeat callers. Effective listening and problem-solving skills ensure your customers don't have to call repeatedly to get issues resolved. Less phone calls for you means more time to spend on other important aspects of your business.

   Create a Positive Atmosphere

   • A positive opening sets the stage for a positive customer experience. A warm, inviting greeting and enthusiastic tone tells the caller he is not an interruption. Instead of giving him the impression that he is wasting your time, your tone can make him feel like he is the most important person to you at that moment.

   Leave a Lasting Impression

   • Ending your call properly helps the caller feel valued and avoids miscommunication. Quickly summarize the steps that were taken during the call and ask if the caller needs any additional assistance. This shows your desire to make sure she is satisfied with your interaction. End by thanking her for her business to show that she is appreciated.

   Diffuse Anger

   • Telephone skills help to calm a caller down when he is upset. Knowing how to use tone and empathy shows your willingness to partner with the caller to solve his problem. If you speak softly and don't interrupt the caller, your interaction is likely to go more smoothly and result in a satisfactory outcome for both of you.

   Become Known for Immediate Action

   • Callers hate delays. With effective telephone skills, you can gain a reputation for solving problems quickly. Enjoy a successful telephone interaction by learning to communicate your willingness to assist and your ability to meet the caller's needs quickly.

   Cut Through Confusion

   • With effective listening skills, you can cut through confusion and adequately understand the situation. Listen without interrupting. This makes the customer feel valuable and makes it easier to satisfy customer complaints.

   Increases Sales

   • Effective telephone skills put you in a better position to sell additional products to your customer. He will be more receptive to what you have to offer if you are friendly, enthusiastic and eager to solve his problems.

     For more info about it, call us today!

      We have a wide variety of useful workshops for your company.

     www.furtherenglish.com

Further English in Company en Facebook